Survey Upgrade

Fort4Fitness
Participant

I created a survey draft, but when I click "Publish" it prompts me to upgrade. Our current plan is the Email Plus Social, which should already include the ability to send surveys. This is the error message I get: 

 

Upgrade Your Account to Publish

While in Trial, you can continue to edit your page. But you'll need to upgrade to a paid plan to publish.

 

 

1 REPLY 1
William_A
Moderator

Hello @Fort4Fitness ,

 

It looks like your account is old enough to still be on a plan that doesn't really exist anymore, except for those who were grandfathered into them. I've submitted your case to Billing to resolve the account plan issue, and allow you to publish survey pages (among other things the archaic plan wasn't updated to have access to). Typically Billing is able to respond to these cases within 1-2 business days, depending on their case and call queues. They'll notify you once the account plan is updated.

 

If you need quicker resolution, I'd advise calling Billing directly.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar