We have had several complaints about an error code: [cid:ii_kea6b52s0] coming up when users try to submit one of our surveys. Responses are logged, but the user cannot tell it has been submitted - causing them to repeatedly attempt to complete the survey and resulting in us have duplicate responses.
Anyone else have this issue or know why?
Hello @GretchenH7 ,
I would like to help you find out why this error message is occuring. I do need some more information to look into this issue. Can you tell me which surveys this error message is connected to and is there any message on the error other than the code?
The error is coming up on our Volunteer Enrollment Form survey. And as far as it was reported to me by our volunteers - it is just the error code, nothing else.
Thank you for providing your survey name. You currently have your closing page set to redirect to your website, and there is a dynamic element in the URL that is causing the error. Luckily this is an easy fix!
Please let us know if this resolves your issue.