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Survey downloads - not getting text responses

Marisa_M
Real Estate

Survey downloads - not getting text responses

I am trying to export our survey results and all I want is the Summary plus text responses. I have selected the Export to Excel "Summary with text responses" and it is not giving me the text responses, only the number of text responses. Please fix this.

CC-survey export.png

2 REPLIES 2
William_D
Moderator

Hello @Marisa_M ,

 

This is something our engineers are looking into, while also working with our devs to find a solid survey integration we can partner with. I've made not of your issue for them to review, and they'll notify you if and when there's an update. In the meantime, I'd suggest going to your overall results, then selecting "View Text Answers" for the applicable question. 

You can also export the individual responses as a CSV file, but I've personally found that copy-pasting the View Text Answers table is easier.


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William D
Community & Social Media Support
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Thanks, I was able to get what I needed using the CSV download, but wanted to make sure that you were aware the other format was not working.