Survey in Automated Email

caryaCalgary · ‎08-16-2021

Hello. I embedded a survey asking what new sign-ups are most interested in hearing about into an automated 'welcome' email.

Where can I find the results of this survey?

Kara_D · ‎08-16-2021

Hi CFS_Communications!

Thanks for reaching out to the Community! At this time Welcome Email automations do not offer any reporting for the action block results. The current workaround for this is to use the click reports to extrapolate what link each responder clicked.

My advice is to rebuild that section using regular buttons instead, and then have each button linked to a thank you page of some sort, and enable click segmentation so as people click to indicate their interest they are also being added to the corresponding list.

Kara.D
Community & Social Media Support

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caryaCalgary · ‎08-18-2021

Thanks, Kara. It's unfortunate to have the survey option in an automated email without being able to access results.

Zoe_H · ‎08-18-2021

Hello @caryaCalgary,

Thank you for your feedback! It is being submitted for review.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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