Survey

MaryJacob
Participant

Survey

The New Survey page is blank and you cannot access anything.
1 REPLY 1
William_D
Moderator

Hello @MaryJacob ,

 

I was able to get the survey builder to open in your account without any issue, so it's possible you're encountering a connectivity error. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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