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Suspended Bounce

KeoshaM2
Participant
‎07-09-2022 12:58 AM
‎07-09-2022 12:58 AM

Hi,

 

I have a contact that is showing as suspended bounce. The email address is valid and I'm able to use it on other mail applications like Outlook without issue. I've tried to delete and re-add the contact but it shows it as edited and not a brand new contact.  How can I fix this?

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1 REPLY 1
Zoe_H
Employee
Employee
‎07-09-2022 10:14 AM
‎07-09-2022 10:14 AM

Hello @KeoshaM2,

 

Thank you for reaching out to the Community! Please take a look at this helpful article here to see what you can do about the Suspended Bounce category with a valid email address. If you do have more questions, please give our Delivery team a call. Thanks! 


Zoe H.
Community & Social Media Support

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