The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Suspended Emails

Highlighted
Member

Suspended Emails

I need to talk to someone and am getting busy signals every time I call about suspended employee emails that I need to get unsuspended. We have employees at our company not receiving any of our correspondence because of this. The fact that you only list a phone number to call to contact you is not great and you definitely need a chat feature or an email.

1 REPLY 1
Highlighted
Moderator

Re: Suspended Emails

Hi @JCM0

 

I am so sorry this is happening when you call in to support. What is the number you were calling? I also did want to mention although email support is not currently available, the good news is we do offer chat support. You can always access chat through the Contact Us button found under our Help drop down in the top right hand corner of your account.

 

2018-12-06_14-39-04.png

 

2018-12-06_14-41-12.png

 

You are correct, our phone support agents can help look into these suspended contacts. However if there are more than 5 email addresses we do ask that you speak to our Deliverability Department directly. Are you still receiving a busy signal when you call? Our support is currently available to speak to!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured