We notice that many of our "suspended" email recipients have been regularly opening their email from us. Often "suspended" recipients have opened the three previous email. What is going on? 2/2/18, 2/8/18 and 3/9/18 were the dates of the sent email blasts that we started to notice this was happening.
Thank you for reaching out to the Community. That is a great question and we definitely want to look into this issue. I would suggest reaching out to our Deliverability team. Click here for their available hours and contact information. Our Deliverability team is available on the weekend, so you can give them a call at your convenience today!
In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can.
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