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Suspended address

JohnM0993
Participant
‎01-20-2022 05:40 PM
0 Votes
‎01-20-2022 05:40 PM

 is a good address, why is it suspended?

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1 REPLY 1
William_A
Administrator
Administrator
‎01-21-2022 12:19 PM
0 Votes
‎01-21-2022 12:19 PM

Hello @JohnM0993 ,

 

I got the contact unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

 

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP. 


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William A
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