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Suspended addresses

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Occasional Visitor

Suspended addresses

What is the definition of a suspended email address? I checked the bounces, and I see my own email address listed as suspended!

1 REPLY 1
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Moderator

Re: Suspended addresses

Hi @SusanL702

 

Email addresses get marked as Suspended after bouncing repeatedly as Non-existent. So it's always good to first check that these contacts are in fact correct. Once you know these contacts are correct, we would be happy to look into them further on our end. Members of support members, like myself, can help by phone or chat with up to 5 contacts. If you are in need of assistance with more contacts than that, we suggest reaching out to our Deliverability Specialists directly. These support agents can help look further into these contacts or any other contacts that may bounce in your account.

 

As for your personal address, although it bounced on your most recent email, it is not blocked in our system. Your email is marked as an address our system is able to send to. Because of this I would suggest whitelisiting Constant Contact.


Frankie.P
Community & Social Media Support

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