We have submitted this request to suspend your account to our Billing Support. I apologize due to account security we are unable to make these billing changes through the Community. But one of these agents can further assist!
We have been trying to suspend our account over the phone but can not get through to a live person. There is also no way to do this online. Is there an email address to send this request to?
Hi @VeroniqueM. To help you out, we will submit a case to our Billing team. There is a turnaround time of three days for these cases at this time and for a faster reply, you would need to call in. Our phone numbers are working and you can reach the billing team here.
Thank you for reaching out to the Community! I took a look in your account, and I do apologize for any inconvenience this may cause, once an email has been sent we can not suspend or stop it. It has already been delivered to everyone possible in your list. If an email is scheduled for another day, you do have the option to unscheduled it by clicking on the title and selecting unschedule. It looks like the email in your account is under sent status.
Thank you for reaching out about your account. We have passed on this request to suspend your account to our Billing Support. Due to account security we are unable to authorize these kinds of billing updates here in the Community.
Greetings, I need to suspend my account until further notice, because via I can do it, if not possible I will see the need to cancel
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