The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Suspending email accounts is absolutely insane

Highlighted
Occasional Contributor

Suspending email accounts is absolutely insane

Suspending email accounts because someone does not open an email three times in a row is non sense. They could easily be looking at a "preview." We pay A LOT OF MONEY for Constant Contact but if this keeps up we will take our business elsewhere

1 REPLY 1
Highlighted
Employee

Re: Suspending email accounts is absolutely insane

Hello @RobL58674,

 

Thank you for coming back into the community with your concerns!  I'm sorry for any confusion on our suspend process.  An email is suspended when it repeatedly bounces as non-existent.  Which means that the email server that you are sending to either doesn't exist, or can't find that particular address.  This is usually caused by them providing you with an address that contains a typo, or that has been deleted.  We do not suspend people just for not opening an email.

 

A list of our bounce reasons, and why they happen can be found here.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured