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System non rewsponsive

DanG038
Participant

System non rewsponsive

Your system is not responding to commands. It keeps freezing and producing error messages.
1 REPLY 1
William_D
Moderator

Hello @DanG038 ,

 

Have you had a chance to do any connectivity troubleshooting? Please perform / respond to the following troubleshooting steps:

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser, or using Private/Incognito browsing mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

If none of those alleviate the issues, could you please provide a screenshot of your speed test, including the More Info section? Once we have that we can do some more advanced troubleshooting as needed.


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William D
Community & Social Media Support
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