Tags are a very useful, but I am having trouble finding the best way to manage them.
Is there a way to remove or change tags for multiple individuals at once?
I tried updating Tags using the upload contact function, but instead of overwriting the existing tag, the new tag was appended to the contact.
I have tried deleting entire tags. Every contact that originally had the deleted tag, ended up getting tagged with all of the other tags.
Now my tags are a mess. Unless someone has some advice, my next step is to delete all of my other tags and start from scratch.
Any assistance someone can provide would be greatly appreciated.
Hello @KenJ32 ,
We're sorry to hear you've run into some issues while managing your contacts' tags. When you use the Manage Tags button at the top of a list (when several contacts are highlighted), is that what's causing your issues? Are you seeing any specific error messages or anything like that come up?
i really blew it today and selected 4 tags and it added them all 4 to all of my contacts. Is there anyway to go back and undo that action. Can I export a contact spreadsheet and make the changes on the spreadsheet and reimport it to clean it up (I will remove the tags that are incorrect)
Hello @HaroldD254 ,
Unfortunately tag data has been overwritten, so our higher level technical team wouldn't be able to do a rewind for them like they can for list memberships. That said, you can mass un-tag your contacts, and then simply reupload them based on what tags you want to assign them.
The process would be: