Tag Management (remove tags)

KenJ32
Regular Participant

Tag Management (remove tags)

Tags are a very useful, but I am having trouble finding the best way to manage them.  

 

Is there a way to remove or change tags for multiple individuals at once? 

I tried updating Tags using the upload contact function, but instead of overwriting the existing tag, the new tag was appended to the contact.

 

I have tried deleting entire tags.  Every contact that originally had the deleted tag, ended up getting tagged with all of the other tags.

 

Now my tags are a mess.  Unless someone has some advice, my next step is to delete all of my other tags and start from scratch.

 

Any assistance someone can provide would be greatly appreciated.

3 REPLIES 3
William_D
Moderator

Hello @KenJ32 ,

 

We're sorry to hear you've run into some issues while managing your contacts' tags. When you use the Manage Tags button at the top of a list (when several contacts are highlighted), is that what's causing your issues? Are you seeing any specific error messages or anything like that come up?

 

 


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William D
Community & Social Media Support
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i really blew it today and selected 4 tags and it added them all 4 to all of my contacts. Is there anyway to go back and undo that action. Can I export a contact spreadsheet and make the changes on the spreadsheet and reimport it to clean it up (I will remove the tags that are incorrect)

 

Hello @HaroldD254 ,

 

Unfortunately tag data has been overwritten, so our higher level technical team wouldn't be able to do a rewind for them like they can for list memberships. That said, you can mass un-tag your contacts, and then simply reupload them based on what tags you want to assign them.

 

The process would be:

  1. Select all your contacts, select Remove Tags from the Actions menu, type and select the tags you want removed from all your contacts. Full instructions here
  2. Re-upload your contacts based on their tag (similar to how you'd upload a list via file), and simply select the respective tag for each upload. My recommendation would be to also create a list on the first upload, something called "Full List" or something basic like that so you have a list to dump these contacts into when you're uploading for the sake of mass-assigning tags.

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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.