Temporarily deactivated Constant Contact account

user060188 · ‎02-25-2020

I am trying to reach you via chat due to an issue, but unsuccessfully.
Recently I made an account at your page, but just after a day of the activation, I received a message "We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time.".
Please advise how can I restore my paid account, and what seems to be the problem that caused this deactivation.

Frankie_P · ‎02-25-2020

Hi @user060188

I apologize for any confusion there may be with the status of your account. I have taken a look and can see it was disabled by Account Review Department. However to maintain account security we are unable to go into details on this through the Community. Instead we suggest calling into our Account Review Department. One of these specialists can help answer any questions you may have on this.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.