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Temporarily deactivated My account

sankarr90
Participant

Temporarily deactivated My account

I don't know what happened with my account when I was logged into the account. This message was displayed on the screen "We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time." Kindly remove temporarily restriction ASAP.

 
15 REPLIES 15
Frankie_P
Moderator

Hi @sankarr90

 

I took a peek at your account and can see your account was placed under a review causing the temporary hold. I can also see you were able to get in touch with a member of our Account Review team to get out of this review. Glad that a member of our support team was able to help! Feel free to reach out in the future if you have any further questions.


Frankie.P
Community & Social Media Support

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I am also experiencing this same problem. I only signed up for the service today and as I got home to sit and really use it, I was also told that my account was temporarily deactivated. Please reactive as soon as possible thank you.

Hi @user01597 

 

I apologize for the experience you've had with your account. I can however see you have also reached out about this in another post here in the Community as well. In fact we have responded to this post with information on how you can reach our Account Review Team for further assistance.


Frankie.P
Community & Social Media Support

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I also received the same message that my account is deactivated. Why? :frown:

Hi @user825201 

 

I'm sorry to hear you too are seeing this message in your account. I have taken a peek at your account and can see this messaging is due to a disable in your account placed by our Account Review. Please call into our Account Review Department for further assistance. One of these agents can help you get the answers you need. Thanks!


Frankie.P
Community & Social Media Support

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HarryJ07
Occasional Participant

Are you able to see why my account was temporarily activated. It happened right after i paid. This makes no sense.

Hello @HarryJ07,

 

As the previous comments have mentioned, you'll want to reach out to our Review team for further guidance and insight. With these types of cases, we do require a call-in for account security.


Zoe H.
Community & Social Media Support

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HarryJ07
Occasional Participant

Thank you for your prompt response. Each time I call..I am informed that no one is there and the call is then disconnected. This is very troubling as I have paid a substantial preium up[front, only to be immediately deactivated. Seems contraryto what I anticipated I would receive by goign with Constanct Contact. I am VERY displeased.

Hello @HarryJ07,

 

I can not replicate that issue and we have not received reports of this happening before. If you call today before 8:00pm Eastern Time you may have a longer hold time, but you will receive an answer. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user176498
Occasional Participant

Yep I have exactly the same problem

Hello @user176498 ,

 

As the previous comments have mentioned, you'll want to reach out to our Review team for further guidance and insight. With these types of cases, we do require a call-in for account security.


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William D
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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PrintRocI
Occasional Participant

How is this a good business practice?

 

I sign up for a trial to see if your service is right for me.

Login the first time to find out my newly created account is deactivated

Call customer service and spend 20 minutes on hold to be told i need to speak with someone else in account review.

Call again to the account review team, however, this time someone from sales answers and tells me I need to speak to account review (which is whom I thought I was calling) because my account was flagged as Scam/Spam and there is nothing he can do but to transfer me to account review.

So far I have wasted at least a minimum of 2 hours trying to fix an unnecessary issue and still got no response.

Coming to this board was my last effort to fix it only to be met with a multitude of your customers (paid customers) with the same issues and no actual solutions are being given other than to go on the phone and waste time. As of writing this I am currently on hold for 40 minutes. 

 

Not Good Constant Contact, Not good at all!

 

 

 

Hello @PrintRocI ,

 

The review process is necessary one, its primary reason to ensure that good deliverability and good sending reputations for our company and customers is maintained. If you're needing a direct line for the review team, you can find their numbers here. Otherwise we can also submit a callback ticket for you with a 24-business hour turnaround. If you'd prefer that, just let us know and we'll get one set up.


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William D
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
PrintRocI
Occasional Participant

Your solution is to tell me there's no other solution and then ask me to click an "Accepted Solution" button that doesn't exist?

 

You went from "not good" to terrible in a matter of minutes!

I will take my business elsewhere!

Hello @PrintRocI ,

 

The other solution provided, besides calling in, would be for one of us to submit a callback ticket.

 

Regardless I've gone ahead and submitted your feedback to the review team, as well as the cancellation request. If you've any further questions regarding your account status, you're free to reach out to them at your leisure, or to have request a callback. Good luck in your future marketing endeavors!


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.