Temporary Hold

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CTCT Employee

Temporary Hold

Did you know that with our new changes to the Contact Management System, you can temporarily suspend your correspondence with any customer that requests this?

 

Well, consider this scenario:  a customer of yours who loves receiving your Monthly Tips and Deals Newsletter contacts you to tell you that she will be abroad for an extended amount of time and would like you to suspend her email correspondence, as she won’t have regular internet access where she will be going.

 

You can put that contact on a Temporary Hold so that you don’t accidentally flood her inbox with messages that she does not want to receive during that time.

 

This can be very helpful in respecting the relationship between you and your contacts and will ensure that you can stay targeted in your marketing efforts.

 

*A few things to keep in mind. While this contact is on Temporary Hold, the contact will:

 

  • Remain on your lists
  • Continue to contribute to your billing
  • Won't get any of your emails
  • Can be taken out of this status at any time

 

Ok, let's get this ball rolling.

This is how you do it simply and quickly:

 

Temporary_Hold.png

 

 

                                                                                                                                                                   Save_button_Temporary_Hold.png

 

And that's all you need to do!

 

And when your customer returns and wants to receive your emails again, simply repeat the process and this time select: "I have permission to send email!"

 

 

 

 

 

Hope that was helpful to you to understand this handy new feature.

 

 

Bria
Social Support and Community
6 REPLIES 6
Occasional Visitor

Re: Temporary Hold

I'm pretty sure that this feature does not work as having enabled it in the past I have just realised that those contacts who were specifically put on temporary hold are still recieving the emails...??

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Honored Contributor

Re: Temporary Hold

Hi @DmitriT0 

 

I'd be happy to take a look into this for you. Could you please email me the email addresses that were put on temporary hold that are still receiving emails to social_support(at)constantcontact(dot)com?

 

Thank you!

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Member

Re: Temporary Hold

I see this function, but am unable to select any of the options in the drop down menu.

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CTCT Employee

Re: Temporary Hold

Hello @BobbieO,

 

We've gotten a small number of reports of the drop-down menus on that entire page being completely un-clickable for some users.  It seems that switching to a different browser seems to resolve this issue the vast majority of the time.  If you could please test switching to any other supported browser, that would help us troubleshoot.  If that doesn't work just email us what browsers you've tested, and which contact you're attempting to edit.  Send that to social_support(at)constantcontact(dot)com and we'll forward it on to our advanced technical team so we can track down the problem.


Aaron_H
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Re: Temporary Hold

Is there a way to run a report on who is on temporary hold status?

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Moderator

Re: Temporary Hold

Hi @GeorgeS426 

 

I can understand how important it is to easily manage your contacts! I apologize at this time being able to manage contacts on a temporary hold within your account is not an available feature. Instead as a workaround we suggest clicking All Contacts and exporting your contacts with the permission status option included.

 

2020-01-14_13-30-47.png

 

Once you have exported these contacts you can sort the permission status column alphabetically so those marked as temporary hold will be placed together. I apologize for any inconvenience this may cause. Being able to manage contacts on a temporary hold in our system is a feature request we have tracked in your account in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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