Did you know that with our new changes to the Contact Management System, you can temporarily suspend your correspondence with any customer that requests this?
Well, consider this scenario: a customer of yours who loves receiving your Monthly Tips and Deals Newsletter contacts you to tell you that she will be abroad for an extended amount of time and would like you to suspend her email correspondence, as she won’t have regular internet access where she will be going.
You can put that contact on a Temporary Hold so that you don’t accidentally flood her inbox with messages that she does not want to receive during that time.
This can be very helpful in respecting the relationship between you and your contacts and will ensure that you can stay targeted in your marketing efforts.
*A few things to keep in mind. While this contact is on Temporary Hold, the contact will:
Ok, let's get this ball rolling.
This is how you do it simply and quickly:
And that's all you need to do!
And when your customer returns and wants to receive your emails again, simply repeat the process and this time select: "I have permission to send email!"
Hope that was helpful to you to understand this handy new feature.
I'm pretty sure that this feature does not work as having enabled it in the past I have just realised that those contacts who were specifically put on temporary hold are still recieving the emails...??
I'd be happy to take a look into this for you. Could you please email me the email addresses that were put on temporary hold that are still receiving emails to social_support(at)constantcontact(dot)com?
We've gotten a small number of reports of the drop-down menus on that entire page being completely un-clickable for some users. It seems that switching to a different browser seems to resolve this issue the vast majority of the time. If you could please test switching to any other supported browser, that would help us troubleshoot. If that doesn't work just email us what browsers you've tested, and which contact you're attempting to edit. Send that to social_support(at)constantcontact(dot)com and we'll forward it on to our advanced technical team so we can track down the problem.
I can understand how important it is to easily manage your contacts! I apologize at this time being able to manage contacts on a temporary hold within your account is not an available feature. Instead as a workaround we suggest clicking All Contacts and exporting your contacts with the permission status option included.
Once you have exported these contacts you can sort the permission status column alphabetically so those marked as temporary hold will be placed together. I apologize for any inconvenience this may cause. Being able to manage contacts on a temporary hold in our system is a feature request we have tracked in your account in the meantime.