Terrible redesign on Constant Contact - not working at all

Occasional Participant

Terrible redesign on Constant Contact - not working at all

I just started work with a new company and have used Constant Contact for more than 20 years. I am extremely disappointed in this new text editor. I am unable to do even a simple fill color in a text box, or a vertical rule to separate two columns. I realize that you may be trying to point people to use your designers and marketing agencies so you can make more money, but I can't even get any of those people to call me back. When I signed up I got the $79 promo and they designed a newsletter which is unusable and looks terrible. I am extremely disappointed that you have ruined this product. At this point, I'm too deep into it now and am ready to sign up thousands of subscribers. Can you help me design at least a decent looking newsletter?

8 REPLIES 8
Occasional Participant

I am very concern about this redesign. We send highly customized emails, using templates where the HTML is heavily edited by our designer. If the capacity to do this is being phased out then we will have no choice but to switch to another service. We have almost 20k subscribers and have used CC here for years, but seeing how much our designer is struggling with these new limited options, I am more than happy to pull the plug. 

Moderator

Hello @KarynH74,

 

I sincerely apologize for the frustrations you've been experiencing. I looked at your account and I do see you have had follow-up from the Custom Services team since you've made this post. I hope they have been able to give you the help you deserve. I also see your concerns with the editor were addressed. If you have any other concerns or if I missed something that needs to be addressed, please reach out to us at social_support(at)constantcontact(dot)com with your username and a reference to this post and we would be happy to help. 

 

Hello @JNathanB,

 

I'm very sorry for your issues with some of the changes that have been made. I just want to make sure I know what editor experience you're referencing. While new customers have access to the new drag-and-drop editor which does not allow users to access the HTML, they still have access to the Advanced Editor where they can build their template with custom code. Or, are you referring to the older, 2GE editor which does allow you to access the HTML of individual blocks? This information will help me better assist you. 


Nick S.
Social Media & Content Manager

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Frequent Participant

Hi CC,

We must be the ability to insert html in your "drag and drop template creation or we will need to look at other providers.

For example the only way I can insert a PayPal Button or some other functionality is with HTML - in the old - better interface reference in all the help section in this board you could.  This is unacceptable

 

"While new customers have access to the new drag-and-drop editor which does not allow users to access the HTML, they still have access to the Advanced Editor where they can build their template with custom code."

 

Restore our account to the older interface where I have more control over my email template.  Please do not suggest your template creation servioes as we do not have budget for it as CC has no free level

 

Looks like I will need to take a closer look at

 

BTW - you phone support is of limite value since yuou have no phone hours on the weeken when many of us do this work and you Comummnity help references functionality you have remove for some strange reason.

 

Ken

Hello @Ken001. I will certainly provide feedback to our Product team regarding your request to be able to access the HTML in your campaign and the ability to easily include a PayPal button. I also see that you did call into our Support team this morning and we were able to bring you back to our older editor. If you do decide to use our next-generation editor in the future, you can include a Paypal button by taking a screenshot of the button and linking the image to your PayPal page.

 

You mentioned towards the end of your post that some of the help links have been removed. Do you have any links to these posts? We want to make sure that these links up to date and available for any of our customers to use. 


Caitlin M.
Community Manager
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Super Participant

I have complained quite a lot about features that are discontinued including the lack of "forward to a friend", html editor, tables and colored background inserted blocks, so just gelt I had to mention a new feature I just discovered in the 3rd gen editor that I love.

 

This is the feature that allows you to schedule a resend to subscribers who did not open the first email, and to change the subject line of it right there. This is a truly useful addition. At least I think it is; we will see how it goes in terms of increasing opens.

 

How to do it is here: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/22442-automatically-resend-an-email...

Hi @JulieL34

 

Thank you for reaching out!

 

I'm so happy to hear you are pleased with the addition of the resend to your contacts that didn't open the email! We are always happy to hear positive feedback and you can feel free to reach out anytime!

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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Occasional Participant

I had no idea CC had shut out editing of html in their templates. I've been using a legacy template for some time now, which still has the html editing, just duplicating the template and altering it as needed for the one client I have through CC. I just checked to see what is available in their Third Generation Editor – not a pretty sight from a designer's point of view. I did notice when you go to create a new "email," in the upper right there is an option to set up a "custom" html email; no doubt meant to discourage any novices playing around.

 

It does explain a lot though... about a year ago I got a couple of calls from a sales representative to be "a partner." They were pushing me to upgrade to their most current editor, use their staff to create and send the email campaigns, and even to just "pass along my clients" for a monthly stipend. They even offered to set one up a template for free, BUT NO DESIGN INPUT ALLOWED. I went for it, just to see what they could do. Gave them the link to my client's website and they of course had access to my previous campaigns. It may have been perfect for function, but failed in all other aspects (design, branding, marketing). My impression is they are trying to cut out the middleman (designer/programmer/web designer) and go for the end users. In other words, the small companies who don't know better. Sad to say, this may be a deal-breaker for a long-term partnership with CC.

 

Just because you know how to use a hammer doesn't mean you know how to build a house.

Helli @DianaW576 

We do apologize that our newer editor does not have the same look or feel that the previous did and I will certainly provide feedback to our Product team regarding your request to be able to access the HTML in your campaign. When taking a look at campaigns that were used in our Legacy Editor, we could recreate this in our new editor! If you'd like assistance navigating or using our site you can call into our support team or use this helpful article

 


Adelina R
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.