Test Email Issue

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julieshreve
Participant

Test Email Issue

Hi! I created a campaign and inserted a greeting set to the recipients first name. When I just preview it, it comes up correctly, but when I sent a test email to my husband, the greeting says "Hi Julie" (which is me) instead of his first name. Just wondering if I'm doing something wrong.

Thanks!

Julie

1 ACCEPTED SOLUTION
Zoe_H
Employee

Hello @julieshreve,

 

Thank you for reaching out to the Community! That is a great question. You are doing everything right! When you send a test to yourself or to someone else, your name is always going to appear because your name is all the system can find in a test email. When you send this email out live to your contact list, it will then update to everyone's name that has been added into your account. Thanks!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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2 REPLIES 2
Zoe_H
Employee

Hello @julieshreve,

 

Thank you for reaching out to the Community! That is a great question. You are doing everything right! When you send a test to yourself or to someone else, your name is always going to appear because your name is all the system can find in a test email. When you send this email out live to your contact list, it will then update to everyone's name that has been added into your account. Thanks!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Hi Zoe!

Thank you so much! Much appreciated!

Julie