Test Email shows odd shapes and lines in Outlook

Occasional Participant

Dear Constant Contact,


We send out weekly newsletters and every time we send a test email to our staff, odd shapes and lines appear. But when send the newsletter out to our mailing list, the formatting is correct. Test emails sent to Gmail look fine.


Is there a way to fix this? Thank you kindly.


For reference below--

Test Newsletter:



Actual Newsletter:






Hi @JFT416 , 


I certainly apologize that you are running into this. This is an Outlook display issue that we are aware of. The only workaround at this time is to make your outer background color (the gray), the same color as the inner background color (the lavender). You can update the background color under the Design tab. If the issue is not affecting anyone but your staff, you may wish not to do this. 


Since this is an Outlook display issue, there's not a whole lot we can do to fix it on our end, but I will certainly track it on your account and have our engineering team reach out with any updates we have on it. 

Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article