Test Emails Showing Up In Junk

[barryl48]

Hi!!

I was just trying to test out an email I want to send out and it somehow keeps ending up in my junk bin? I don't know why because I've tested and nothing in the email is suspicious. It passes the tests but still is considered spam when I send to my work email. Is this happening to anyone else? If so, were you able to fix it

It's quite annoying and I don't know what to do. 

[William_A]

Hello @barryl48 ,

All your emails that I test-sent to myself came through right away on both my work and personal address, so it sounds like it may be a test-email deliverability issue more specific to you on the receiving end. 

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.