Test Emails delay

SarahST
Member

Have sent several test emails this morning and none of them have made it to the recipients. I've tried several different email addresses, and looked in all possible spam folders, but nothing. Anyone else? Suggestions? 

1 REPLY 1
William_A
Moderator

Hello @SarahST ,

 

All your most recent emails, including the blank deliverability test ones you made, came through for both my personal and work emails when testing. Has your organization made any recent updates to its email system or IT security? It may be worth checking with your IT to see if your test emails are getting caught by your spam filters, especially if the test emails are being sent to others with your org's domain. It'd also be worth checking with them to make sure our domains are still safelisted.

 

If you're still having issues with your test deliverability, I'd recommend reaching out to our Deliverability team for more specialized, live troubleshooting.


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William A
Community & Social Media Support
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