I am testing out a new premade template that is supposed to be mobile-friendly. I am trying to create section headers in the three columns. To do so, I highligted text in the text boxes and changed the font from Arial to Georgia, increased the size and changed the color. While in Edit Mode, my email looks good and I save it. I check out the Preview Mode, and it looks good there too. When I send myself a Test Email however, none of those font changes are applied. I have included screenshots below. I am using the latest FireFox browser and a Gmail email. I have the same problem when I view the Test Email in my Gmail app on my Android phone. Other Constant Contact emails, using different templates, have had similar font issues like this in the past.
Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.
I'm sorry for the issue you are encountering with your email showing with different formatting than you used in the editor. I did make a couple of adjustments and sent myself a test and I am not seeing the correct formatting. Can you take a look and see if you are also seeing it now correct? Also, if it's not yet correct please send us an email social_support(at)constantcontact(dot)com with your username, a reference to this post and any other information you can provide and we are happy to dig in and see what else may be occurring. In the meantime, please feel free to reach out with any other questions you may have.
Thank you for contacting Constant Contact. Have a great day!
Your solution worked initially when I sent myself a new test email. However, I had to edit a word in one of the columns (literally change the word "year" to "years") and now I am having the same issue again. I also changed the button text and link. Other than that, I kept everything else the same and did not touch the text formatting. Also, the middle column looks like a different darker color now.
Is there a permanent solution? How did you fix this earlier?
I'm so sorry to hear this has happened again with your email! I also did want to make sure you knew we received your email to our Social Support and will further help with this through that email.