We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

Text-to-Join Setup


Text-to-Join Setup

Cool concept, but... When a contacts texts in, the keyword does not reply with a request for an email address. This is pointless and makes our company look bad for using a system that does not work.


Hi @AbbyE1


I'm very sorry our Text-to-Join is not working as it should for you! I can understand the importance of easily adding contacts into your account. Did you receive any error message? Have you tried on a different phone? After testing your text-to-join I was not able to replicate this same experience. I was able to successfully sign-up a test email that is now appearing in the Contacts section of your account. We always suggest double-checking the number and keyword your contacts are texting. We have seen in some cases where the wrong number may have been texted, or the auto-correct on a phone changed the keyword.

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.