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Text-to-Join Setup

AbbyE1
Participant

Text-to-Join Setup

Cool concept, but... When a contacts texts in, the keyword does not reply with a request for an email address. This is pointless and makes our company look bad for using a system that does not work.

1 REPLY 1
Frankie_P
Moderator

Hi @AbbyE1

 

I'm very sorry our Text-to-Join is not working as it should for you! I can understand the importance of easily adding contacts into your account. Did you receive any error message? Have you tried on a different phone? After testing your text-to-join I was not able to replicate this same experience. I was able to successfully sign-up a test email that is now appearing in the Contacts section of your account. We always suggest double-checking the number and keyword your contacts are texting. We have seen in some cases where the wrong number may have been texted, or the auto-correct on a phone changed the keyword.


Frankie.P
Community & Social Media Support

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