The confirmation of unsubscribe


Dear Support,

When someone unsubscribes from my mailing list, he receives the below confirmation. 

The problem is that this confirmation shows my previous logo/company name. Our company name and logo changed 5 years ago. But it still shows the old logo when people unsubscribe. See the screenshot here: 

Screenshot -constant.jpg


I can not find this logo in my account. Can you please help me to find it and replace it with the new logo? Thanks

Best regards,

Noushin Hashemi

Tour Coordinator / Supervisor

Toronto Fun Tours 


Phone: +1 416-477-2087

Cell: +1 416-897-3020



Hello @NoushinH8. You can update the image on the confirmation page by going to Sign Up Forms > Basic Landing Pages. Under "Update Profile", you'll click Actions > Edit. From there, go to Form Appearance and here you can switch out the logo. Here is a link to our Knowledge Base explaining how to update the Update Profile/Unsubscribe confirmation page. These steps say they are for the Update Profile form but they will also be reflected on the Unsubscribe page as well.

Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article