Three different Constant Contact accounts cannot deliver any emails to just one Gmail acct.

Bob_Alder
Regular Participant

Three different Constant Contact (CC) accounts have the same problem.  None of the three CC accounts can deliver any emails to one particular Gmail contact.   We' ll call it xxxyyy@gmail.com for discussion purposes.

  • There any NOT any filters in the xxxyyy@gmail.com  account which might stop or divert email from any of the three different CC senders. 
  • In all three CC accounts the xxxyyy@gmail.com  address is NOT “Unsubscribed.” 
  • The emails DO NOT show up in a Spam folder within the xxxyyy@gmail.com  account.
  • Each CC account seems to deliver emails to that Gmail address without problems:
    • They do NOT bounce.
    • In all instances “engagement” reports by all three accounts say the emails were “Sent” and also a “Successful Delivery.”   
    • They do NOT show up as undeliverable.
  • All three of the CC accounts can deliver emails to the Inboxes of all their other Gmail contacts.
  • It is ONLY xxxyyy@gmail.com  address which all three CC accounts CANNOT put emails in the Inbox.
  • Emails to xxxyyy@gmail.com  from any other ISP reach the Inbox just fine.  It is only emails generated by CC (From three different accounts!) which don’t reach the Inbox.
  • Even when sending a test, the “From” and the “Reply To “ was changed (using a “verified” address) instead of the default CC account owner’s email.  But that didn’t get the email delivered to the xxxyyy@gmail.com Inbox.   

 

This would all indicate the xxxyyy@gmail.com  account has a filter preventing CC emails from being delivered to its Inbox.  But there are NO filters at all set in “Filters & Blocked addresses”  of the xxxyyy@gmail.com  account.  Or maybe there is a domicile filter somewhere which prevents the account from receiving ANY emails from ANY Constant Contact account.  I don’t see any such domicile filter in Gmail, let alone one preventing CC emails. 

 

I’ve done Google searches galore looking for an answer but still stumped and desperate to find the cause and a solution.  

 

4 REPLIES 4
William_A
Moderator

Hello @Bob_Alder ,

 

I'd advise calling the Delivery team for assistance, to see if they have any advanced troubleshooting or insight they can provide on that particular email address.


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William A
Community & Social Media Support
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Bob_Alder
Regular Participant

Thanks for suggesting "calling the delivery team."  Had to wait on hold for 45 minutes (7 minute wait-time originally announced, Grrr!) and being subjected to a hideous 10-second long repetitive music loop and equally repetitive "Your call is important to us...." recorded message.   Finally did reach someone in the "delivery team" and she figured it out.  God bless her.  Turns Constant Contact has a TON of prohibited email addresses.  Read all about it here.  You'll be stunned at the list! Turns out the gmail account we couldn't reach had "admin" as part of its address.  Swell!  CC won't deliver it.  The only solution was to create a throw-away account ("rmvr.hq@xxx.com" use it instead of the intended email account (which had "admin" within the address).  Within CC we changed that recipient to the new "throw-away" email. We then have all incoming email to that throwaway account forwarded to our originally intended email inbox.  We hope that work-around will work.  Still testing. 

 

OK. I get it.  It's a spam control policy thing.  But, why the hell, when setting up an email contact, doesn't CC warn that "This address won't be delivered" and say why?   Or better yet, in the "Engagement" info let users know! . This in addition to "Sent, "Unsubscribe", and "Delivered"  have a "Prohibited Email Address" with a link to that hard to stumble upon policy linked above.  This instead of just saying in "engagement" those emails were "send" and "Delivered"  Not so!  It's their policy, their decision to not deliver.  Maybe let us customer know. 

 

Very bad.   Now I realize we have any number of our contacts that wish us to send to addresses likes of  "President@xxx.com" or "Treasurer@xxx.com" or "Pres-Elect@xxx.com".     Does that mean those also won't be sent?   I'm even worried our new throwaway "rmvr.hq@xx.com" won't be delivered because that ".hq"  too is too "corporate" sounding?  Maybe have to create a fictitious person,  (or some such) and have it forwarded.  I wonder if anyone at CC can answer this?

    

Per the article, while we have the ones we absolutely won't send to listed, unless they're one of the common ones on the righthand side that we do send to, it's unlikely the role address is one we can send to compliantly. If you have additional questions regarding your contacts' viability, then I'd recommend speaking with Delivery again. Otherwise, it'd be better for your delivery and billing to get rid of contacts that contain role-type address and distribution list setups.


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William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Bob_Alder
Regular Participant

You suggestion to "get rid of contacts that contain role-type address" is logical, except for the fact that our recipients have requested that we use such "role" addresses like "President@xxx.com" or "Treasurer@xxx.com" or "Pres-Elect@xxx.com".  This assures both us and them of continuity of email getting to the correct person in their organization without the hassle of changing the recipient address when those 'Role" positions change.  

 

We'll somehow do a "test" email to all such contacts to see if they are being delivered.  This test will require one-on-one followup outside the "test" email ("Reply if you got this test" ) to figure out if a non-response means they didn't get it or just didn't reply.  PITA, if you will.

 

I stand by my suggestion that Constant Contact (CC) provide better feedback about such NOT-DELIVERED emails.  Currently CC is totally misleading (those emails show as "Sent" and "Delivered" ) when actually they were not even sent.  There is NO indication that it isn't even being sent.  Arrrrgh!!! 

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