Transferring Account Ownership - Prior Owner left Company

[EricF037]

We are trying to change the "Account Owner", so we can add a new user to the account. However, the prior "Account Owner" is no longer with the Company. The email address for that user is no longer active. What do we do?

[William_A · Accepted solution]

Hello @EricF037 ,

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.