Transferring Constant Contact account ownership

[HannaCRE]

Our account owner left the company without transferring over ownership. How can we transfer ownership at this point?

[William_A · Accepted solution]

Hello @HannaCRE ,

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.