Trouble adding video from YouTube

[CarolC89709]

I am trying to add video to my email using the video block. I get a message that the video is not available, check back later - but when I test the link, it works. Then, when I re-do it, it says thumbnail not available, check back later.  Again, the test link works.

Anyone else having this difficulty - could definitely be "user error" as this is the first time I'm trying this....any help is appreciated!!!

[Caitlin_M]

Hello @CarolC89709. I'm sorry that you were having trouble inserting a video link into your email. I see that you have a recent draft in your account and there was a video inserted into it. Did you still need assistance with this? Please let us know and we would be happy to help!

[AzizzaD4]

I get this message when trying to add my video.

The service failed to create an image for you. Try again and if you still have trouble, contact Customer Support.

[Taryn_L]

@AzizzaD4

Thank you for reaching out to the Community. I'm sorry to hear your video is not displaying properly within your email. I would suggest clearing the cache on your browser to start, and going into Safe Mode. You can click here to view the full steps of adding a video link.

If you still aren't able to get your video to display properly, please email us at social_support(at)constantcontact(dot)com with your username, name of the campaign you are working on, the video link, and a reference to this post and we will investigate further!