Trying to get some help with WePay linking to Constant Contact

BryanL64
Participant

I'm getting the message "We were unable to process your credit card payment." from a test event I created to see if the linking to our WePay account worked.  I contacted WePay customer support and they said it was a Constant Contact problem.  Any help would be greatly appreciated.

1 REPLY 1
William_A
Moderator

Hello @BryanL64 ,

 

This error typically occurs when there's an issue between WePay's API and ours. It can typically be resolved by unlinking and then re-linking the WePay account you wish to use, or adding a wholly different one. Otherwise the only other option would be to change the available payment method (i.e. using PayPal or in-person payments) for the event registration.


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William A
Community & Social Media Support
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