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Trying to narrow down recipients by tag, but number INCREASES!


Trying to narrow down recipients by tag, but number INCREASES!

I'm trying to send an email only to people on my list who are not already signed up to attend an event. When I select a tag to narrow down the list by, the total number of recipients INCREASES instead of narrowing down.  Thoughts? Help?!


Hello @JaneN22302,


Thank you for bringing your question to the community today!  I do know that the contact count will often not update at all when you choose to narrow it down, and if you are selecting multiple lists, it can sometimes count the same contacts multiple times.  This is just a display error though, the email will still send to the correct number of contacts once it narrows it down during the sending process.

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