Trying to reach customer support over the phone

[CheriseM0]

at your company is no different thank trying to reach a government office. It would be appreciated if you could have a human being answer the phone.

[William_A]

Hello @CheriseM0 ,

The initial robot is meant to make sure you're getting connected with the proper team for your needs, and to collect basic info to pre-populate some info for our agents, such as your basic account info. Once you've provided that to the robot greeter, you'll be sent to one of our agents for the assistance you request.