Trying to resubscribe an unsubscribed Contact

[DavidR6574]

Hello. Back in December of 2021, we resubscribed one of our Contacts, who had become unsubscribed, and a Resubscribe email was sent to this person. However, as of today, April 26, this person cannot locate the email so she can resubscribe herself. I tried deleting the Contact and recreating it, but this did not work either. It all depends on this person finding the email and getting herself resubscribed. What do you suggest we do if this email is never found??

[William_A · Accepted solution]

Hello @DavidR6574 ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.