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Trying to set up echeck payment

TomO88
Member
‎01-15-2022 11:08 AM
0 Votes
‎01-15-2022 11:08 AM

I'm trying to pay by echeck, I enter my routing # and account #. Nothing happens when I click ok.

5 REPLIES 5
Zoe_H
Employee
Employee
‎01-15-2022 11:14 AM
0 Votes
‎01-15-2022 11:14 AM

Hello @TomO88,

 

I do apologize for this experience! Have you filled out all fields including "confirm" at the bottom? Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
TomO88
Member
‎01-15-2022 05:17 PM
0 Votes
‎01-15-2022 05:17 PM

I do not see "confirm" at the bottom. I have tried in both Chrome and Firefox.

Zoe_H
Employee
Employee
‎01-15-2022 05:43 PM
In response to TomO88
0 Votes
‎01-15-2022 05:43 PM

Hello @TomO88,

 

Do you see where it says "confirm bank account number"? (You may need to scroll to see this). 

Zoe_H_0-1642286681101.png

 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
TomO88
Member
‎01-16-2022 01:19 PM
In response to Zoe_H
0 Votes
‎01-16-2022 01:19 PM

I entered info into all of the fields. When I click ok, nothing happens.

 

Zoe_H
Employee
Employee
‎01-16-2022 01:41 PM
In response to TomO88
0 Votes
‎01-16-2022 01:41 PM

Hello @TomO88,

 

Thank you for all of that information. AT this time, you may have to use a different payment method or reach out to our Billing Department to discuss this further and see if your account is available to take E-Check payments. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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