Thank you for reaching out to us. I took a look at your account and I saw you were able to get in contact with our Billing team. I am happy to see it looks like you received the assistance you needed. If anyone else happens to come across this thread with a similar inquiry, I just wanted to mention we are unable to assist with billing-related issues in the Community. I encourage you to call in and speak with the Billing department directly for assistance. Click here to access their hours and contact numbers.