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Twice you have forced me to re do work because you had a problem

ThomasJ546
Participant

Twice you have forced me to re do work because you had a problem

Please fix it

3 REPLIES 3
Frankie_P
Moderator

Hi @ThomasJ546 

 

Thank you for bringing this to our attention! I apologize you're unable to work in your account as easily as you should. For instance is this happening when working on an email campaign? Are you receiving error messages? Is this happening in more than one browser or a private/incognito window? Testing the browser you use is a helpful step to take so we can determine if there are any 3rd party add-ons that could affect how Constant Contact works. Having any further details or screenshots is helpful information to have.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

CC was only browser open.

Hi @ThomasJ546 

 

Thank you for letting us know this! However I apologize for any confusion my previous response may have caused. I was actually suggesting that you try using your account through a different browser then the one you were working in. Trying a different browser or even a private/incognito window in your current browser is always the first step we suggest when troubleshooting any connectivity issues. Are you still having the same experience after testing your browser? It's also important for us to know what steps you are taking before having this experience and if you are receiving error messages.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.