Twitter post fail

[RichardD7853]

Twice in the past week, I have had posts to Twitter fail to send with a "user is over daily status update limit" error. I am never over my update limit; the queued post is typically the only post of the day. One of the failed posts was supposed to be posted today and it repeatedly fails. However, I am able to make a test post through TweetDeck without issue. Sort of defeats the purpose of queuing a post if I have to log back in to resend when it fails.

[RichardD7853]

Hello everyone,

Our engineers are reporting that the "User is over daily status update limit," API and posting issues should now be resolved. Thank you all for the helpful info and patience while our engineers worked with Twitter to get this addressed.

If you're still experiencing this error, please create a new thread so we can investigate and troubleshoot further. 

See also:

Connecting social accounts

Creating social posts

Creating social posts via the mobile app

Sharing emails to social accounts

[AndreC19]

I see you've ruined the Social Share section now. Can't post to my Twitter because I'm "over my daily status update limit" which a) I'm not and b) is costing me time trying to make your crappy website work. as usual.

[William_A]

Hello @AndreC19 ,

For the sake of troubleshooting, can you please confirm whether or not you've faced any of the limitations that Twitter implements?

• Twitter DM's: The limit is 1,000 messages sent per day.
• Tweets: 2,400 per day. The daily update limit is further broken down into smaller limits for semi-hourly intervals. Retweets are counted as Tweets.
• Changes to your Twitter account email: 4 per hour.
• Twitter following (daily): The technical follow limit is 400 per day. Please note that this is a technical account limit only, and there are additional rules prohibiting aggressive following behavior.
• Twitter following (account-based): Once an account is following 5,000 other accounts, additional follow attempts are limited by account-specific ratios.

This isn't an error on our site, but something from the Twitter API that is restricting your account from making the posts. If your daily Twitter activity does not match any of the criteria above, and the error continues more than 24 hours after you've seen the initial error report on our side, please call our general support line and confirm you don't meet the above limits so we can troubleshoot further. You may also want to reach out to Twitter's support to see if there's any elements in your actual Twitter account that'd be affecting your ability to post, including through 3rd party apps / sites.

[AndreC19]

So the answer is for me to chase down the solution myself. Surprise! And no. Nothing about my Twitter is different and I’m not over any of those thresholds. A fortune per month for glitches and frustration.

[William_A]

As mentioned in my earlier reply, if you're not meeting those threshold limits from Twitter and you're not finding anything explicitly in your account settings regarding 3rd party access / permissions, please call in with the additional info requested, so that we may continue with more thorough, live troubleshooting. 

[J.A]

Your new social posts system does not work. It's connected to my Twitter but every post gets an error message.

[William_A]

Hello @J.A ,

Based on the error report for those previous social attempts, it looks like Twitter told us you were over your postings limit. Are you aware if you've met any of Twitter's built-in limitations like:

• Direct Messages (daily): The limit is 1,000 messages sent per day.
• Tweets: 2,400 per day. The daily update limit is further broken down into smaller limits for semi-hourly intervals. Retweets are counted as Tweets.
• Changes to account email: 4 per hour.
• Following (daily): The technical follow limit is 400 per day. Please note that this is a technical account limit only, and there are additional rules prohibiting aggressive following behavior.
• Following (account-based): Once an account is following 5,000 other accounts, additional follow attempts are limited by account-specific ratios.

Otherwise it looks like you were able to make your Twitter post after the initial failures. If the issue persists, it may be worth reaching out to Twitter's support. 

[SWFLN]

Hi,

I am having the same issue.  The Constant Contact is my only post to Twitter - and I am within the limits of everything listed above.

[William_A]

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[YourComputeLady]

Twitter keeps erroring saying I'm over my daily post limit and its the only post I've made or scheduled for that day.

[William_A]

Hello @YourComputeLady ,

Did you recently re-connect your Twitter profile to your CTCT account? If so, it may take up to 24 hours from the reconnect for Twitter to allow the post through. If it's been well over 24 since you reconnected your accounts, then I'll see what other troubleshooting we can perform to figure out what the holdup is.

[MU_Ben]

I got this error message yesterday in Constant Contact after a tweet i had scheduled in Constant Contact failed to sent. What does this mean? I had not sent any other tweets that day

[William_A]

Hello @MU_Ben ,

Have you tried to resubmit the scheduled tweet? Are you still receiving the error when you schedule or immediately post your tweet? Had you recently made any significant changes to your Twitter account, or are you seeing any privacy settings in your Twitter account that'd indicate limitations on posts or 3rd party apps?

[Laurens442]

Having the same issue. Tried resending, didn't work. Tried reconnecting my Twitter, didn't work. This used to happen maybe 10% of the time that I scheduled Tweets from March to August, but now I have had 3 posts in a row starting Sept. 10th that have not been posted.

[KristinH000]

Same problem today with my Twitter post and I don't know what's going on or what the fix is.

[William_A]

Does recreating the tweet and trying to post the new one work? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. if you continue to have issues with that same post at different times, or if the recreations and other attempts to circumvent the Twitter restrictions don't work, please let us know so we can make sure to get your account's case updated regarding it.

[SouthernGARC]

I am also getting this same message, on eon 8/27 and again today (8/30). I have tried different tweets, and redoing it. This was going to be my first post today.

[SouthernGARC]

As I was doing more research, I came across this from Twitter: "These limits include actions from all devices, including web, mobile, phone, API, etc. API requests from all third-party applications are tracked against the hourly API limit. People who use multiple third-party applications with their account will therefore reach the API limit more quickly." (https://help.twitter.com/en/rules-and-policies/twitter-limits).

If I am not mistaken this seems to mean that Twitter is limiting the number of tweets that Constant Contact users are creating through the API and we just happen to be caught in the middle.

[CindyS2400]

I'm getting the same thing. It might be that there are too many words. That seems like was doing it for me. 

[SouthernGARC]

Thanks, this seemed to work. While is clearly short of the Twitter Character limit I removed a few characters and the posts worked.

[BPG_Management]

I am also receiving this error and I am not over the character limit in the tweet. Before Constant Contact changed the social share, my tweets were going through just fine. I tried to resubmit the tweet and it still did not go through. I only do one post a day and not even everyday.