Twitter post fail

[RichardD7853]

Twice in the past week, I have had posts to Twitter fail to send with a "user is over daily status update limit" error. I am never over my update limit; the queued post is typically the only post of the day. One of the failed posts was supposed to be posted today and it repeatedly fails. However, I am able to make a test post through TweetDeck without issue. Sort of defeats the purpose of queuing a post if I have to log back in to resend when it fails.

[RichardD7853]

Hello everyone,

Our engineers are reporting that the "User is over daily status update limit," API and posting issues should now be resolved. Thank you all for the helpful info and patience while our engineers worked with Twitter to get this addressed.

If you're still experiencing this error, please create a new thread so we can investigate and troubleshoot further. 

See also:

Connecting social accounts

Creating social posts

Creating social posts via the mobile app

Sharing emails to social accounts

[William_A]

Hello @TanyaW42 ,

We've seen this issue occur intermittently specifically when trying to post to Twitter. Typically waiting a few hours, up to 24 at absolute most) and then retrying the post will allow it through. It looks like the issue is currently tracked for your account so if and when our engineers have an update regarding it, they'll notify you directly.

[JasonK781]

What the heck is this? I know it's some error but why is it telling me "User is over daily status update limit? I don't know why I pay for this service.

[William_A]

Hello @JasonK781 ,

Does recreating the tweet from scratch and trying to post the new one work? Or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time.

If none of your attempts to post to twitter, even with characters way below the limit and/or at different times, go through then it may be indicating something on the Twitter side blocking our API from posting specifically to your account. You may wish to check your Twitter privacy settings or other account elements, or reach out to their support to see if there's anything they're able to see in your account that'd prevent 3rd party APIs from posting.

[PhillipV]

We are also getting that same error, with every post since yesterday -  nothing is posting to twitter from our constant contact scheduler.  

[William_A]

Does recreating the tweet from scratch and trying to post the new one work? Or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time.

If none of your attempts to post to twitter, even with characters way below the limit and/or at different times, go through then it may be indicating something on the Twitter side blocking our API from posting specifically to your account. You may wish to check your Twitter privacy settings or other account elements, or reach out to their support to see if there's anything they're able to see in your account that'd prevent 3rd party APIs from posting.

[Marisa_M]

I just got this same error.  Posted to twitter from CC fine a few days ago. Today, it doesn't want any updates from CC.  Tried once, got this error (even though I haven't posted anything to our Twitter account in days). Went to twitter and confirmed that CC is an approved third party connected app. Went back to CC to try it again, created a new post and got the same error.  What gives??

[William_A]

Does reducing the number of characters - even if you're already within the limit - get your post through? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time, even up to 24 hours later.

[Marisa_M]

Hi William,

I actually did not change anything about my post, but kept clicking "Retry" and it finally went through just now.  Is there a way that CC can change the error message to say that it was rejected due to (assuming) heavy traffic, please try again shortly?  Also, just for your techs' knowledge, I even checked the twitter status (https://status.twitterstat.us/) and twitter api status (https://api.twitterstat.us/) pages and both said, and still say, there are no problems. So I'm not sure if API traffic was really the issue unless it's on CC's end?

[William_A]

The issue isn't necessarily a "system issue," it's sometimes a matter of too much traffic coming from singular or multiple third party sources that can result in rejections. It's something our engineers are already working with Twitter on, but as the link I've provided will show:

These limits include actions from all devices, including web, mobile, phone, API, etc. API requests from all third-party applications are tracked against the hourly API limit. People who use multiple third-party applications with their account will therefore reach the API limit more quickly. 

[Marisa_M]

OK Thank you! Have a nice holiday weekend.

[Zoe_H]

Hello @Marisa_M,

You as well, thanks! 

[SWFLN]

Hi, I keep getting the error "User is over daily status update limit" - I only post one email a day and this is the only thing I post to Twitter. Can you let me know how to resolve this issue? Thank you. Diana

[William_A]

Hello @SWFLN ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[Marisa_M]

I used the Social campaign share function in CC and on my "Tweet" am receiving an error stating "User is over daily status update limit" however I haven't even made any updates on Twitter until now. What is this in reference to? I've never seen this error before and I have used the CC Social Campaign share a few days ago without any issues.

[William_A]

Hello @Marisa_M ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[ctmlegalgroup]

I keep getting an error that I'm over the daily status update limit, even though I haven't posted anything in days. I've re-connected my Twitter app multiple times and re-authorized. I've been having to post to Twitter manually quite often when I use Constant Contact.

[William_A]

Hello @ctmlegalgroup ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[ShannonA303]

Hi! The update to the social sharing user interface has not improved the experience. The previous interface was quick, easy, and uploaded posts without issue. Now, Constant Contact cannot connect to one of our accounts and rarely posts to Twitter without issue. More often than not, an error message displays hours after the post was supposed to go live saying that we've reached our daily status update limit. Even after reconnecting our Twitter account, the same message displays. Most times, we haven't posted to the account at all during that day and the error still occurs. I've tried most troubleshooting options and it still won't post most social shares. Please return to the old social sharing option!

[Frankie_P]

Hi @ShannonA303 thanks for sharing this feedback with us! What are you experiencing when trying to connect the account that will not connect? On the other hand, we apologize you're unable to share your post to Twitter as easily as you should. This error message is a defect we are in the process of troubleshooting. In fact we have tracked your account and added you to the list to be notified when it is resolved.  The workarounds we suggest are:

• Waiting up to 24 hours, copy the social post, and attempt to make the post again
• Try disconnecting and reconnecting the Twitter account. This should allow them to bypass this limit

Do either of these suggested workaround allow you to post?

[MaryM876]

Hello, My tweets have easily been scheduled but I have received the "User is over daily status update limit" error message. Can you tell me what this means and how to correct? Many thanks.

[William_A]

Hello @MaryM876 ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[PatriciaNels]

I consistently receive an error saying "User is over daily status update limit" when I try to post my weekly campaign to our district Twitter account. Retrying to post it does not work either. Does this happen to anyone else?

[William_A]

Hello @PatriciaNels ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[PatriciaNels]

I believe the problem may be API restrictions, as you suggested. I retried posting the campaign to Twitter earlier in the day and it went through.

Thanks!

[BCTSAS]

What does it mean that on Twitter "User is over daily status update limit." I've never seen that on Twitter. Why is this happening in Constant Contact?