Twitter post fail

[RichardD7853]

Twice in the past week, I have had posts to Twitter fail to send with a "user is over daily status update limit" error. I am never over my update limit; the queued post is typically the only post of the day. One of the failed posts was supposed to be posted today and it repeatedly fails. However, I am able to make a test post through TweetDeck without issue. Sort of defeats the purpose of queuing a post if I have to log back in to resend when it fails.

[RichardD7853]

Hello everyone,

Our engineers are reporting that the "User is over daily status update limit," API and posting issues should now be resolved. Thank you all for the helpful info and patience while our engineers worked with Twitter to get this addressed.

If you're still experiencing this error, please create a new thread so we can investigate and troubleshoot further. 

See also:

Connecting social accounts

Creating social posts

Creating social posts via the mobile app

Sharing emails to social accounts

[ShannonA303]

Hi! The update to the social sharing user interface has not improved the experience. The previous interface was quick, easy, and uploaded posts without issue. Now, Constant Contact cannot connect to one of our accounts and rarely posts to Twitter without issue. More often than not, an error message displays hours after the post was supposed to go live saying that we've reached our daily status update limit. Even after reconnecting our Twitter account, the same message displays. Most times, we haven't posted to the account at all during that day and the error still occurs. I've tried most troubleshooting options and it still won't post most social shares. Please return to the old social sharing option!

[Frankie_P]

Hi @ShannonA303 thanks for sharing this feedback with us! What are you experiencing when trying to connect the account that will not connect? On the other hand, we apologize you're unable to share your post to Twitter as easily as you should. This error message is a defect we are in the process of troubleshooting. In fact we have tracked your account and added you to the list to be notified when it is resolved.  The workarounds we suggest are:

• Waiting up to 24 hours, copy the social post, and attempt to make the post again
• Try disconnecting and reconnecting the Twitter account. This should allow them to bypass this limit

Do either of these suggested workaround allow you to post?

[MaryM876]

Hello, My tweets have easily been scheduled but I have received the "User is over daily status update limit" error message. Can you tell me what this means and how to correct? Many thanks.

[William_A]

Hello @MaryM876 ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[PatriciaNels]

I consistently receive an error saying "User is over daily status update limit" when I try to post my weekly campaign to our district Twitter account. Retrying to post it does not work either. Does this happen to anyone else?

[William_A]

Hello @PatriciaNels ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[PatriciaNels]

I believe the problem may be API restrictions, as you suggested. I retried posting the campaign to Twitter earlier in the day and it went through.

Thanks!

[SotirisM4]

What does it mean that on Twitter "User is over daily status update limit." I've never seen that on Twitter. Why is this happening in Constant Contact?

[William_A]

Hello @SotirisM4 ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[DebbieK5]

I continue to get the error message "User is over daily status update limit" on twitter posts. I was told in a chat that this was a problem on your end and that it was being looked into, but it is still occurring. Any idea when this bug will be fixed. Do I need to do something differently?

[William_A]

Hello @DebbieK5 ,

I'm not sure why chat support said "issue on our end," as it's an issue stemming from Twitter's restrictions on 3rd party APIs and individual user accounts. Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[ColleenV19]

Twitter is always giving me an error message. "User is over daily status update limit." This is the only post going out today. How can this be corrected?

[William_A]

Hello @ColleenV19 ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[William_A]

Hello @RichardD7853 ,

Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time. 

[RobO71927]

I usually post once a day to social media from my business accounts, via Constant Contact. The social posting tool is very convenient and I've been happy with it for as long as we've been using it. Recently, I've started getting a "User is over daily status update limit" error and my posts won't go through to Twitter. Facebook and Instagram seem to have no issues. Once in a while wouldn't be a big deal, but this problem seems to be persisting and happens almost every day now. When I go to my accounts page it says Twitter is synced and there are no issues. Is there something I can do to fix this?

[Amanda_G]

Hi @RobO71927 , 

I apologize that you are experiencing that error with Twitter. Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time.

[William_A]

Hello everyone,

Our engineers are reporting that the "User is over daily status update limit," API and posting issues should now be resolved. Thank you all for the helpful info and patience while our engineers worked with Twitter to get this addressed.

If you're still experiencing this error, please create a new thread so we can investigate and troubleshoot further. 

See also:

Connecting social accounts

Creating social posts

Creating social posts via the mobile app

Sharing emails to social accounts