Typefaces / fonts are not consistent

Participant

Typefaces / fonts are not consistent

The typefaces shown on the recipients screens are frequntly different than what we selected when writing the email.  We select the text, format correctly and boom, what they get is different.  Sometimes the recipient will see two different typefaces in the same paragraph of text.  Any assistance is appreciated.

2 REPLIES 2
Employee

Hello @JostL 

 

When attempting to replicate this error we found that the fonts were appearing the same as were shown in the editor.

In order to assist we will need to gather a little more information.

Are you seeing that this issue is happening with all email campaigns or just specific ones?

Is there one main email client that seems to have this issue? (ex., Are you mainly seeing the change with individuals that have Outlook for their emails?)

Are we only using the universal fonts when editing the campaign?


Adelina R
Community & Social Media Support

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I am having the same issue as the original poster. I have manually gone through each section of my campaign selecting the same font and size for everything. Still, the fonts appear in different sizes in the mobile version of my test campaign. Can you please advise how to fix this?

 

I have asked colleagues to test this on PC and Mac, on Gmail and non-gmail and the problem remains. On the desktop version, the fonts are fine, just not the mobile version. As with the original poster, sometimes the recipient will see two different typefaces in the same paragraph of text.  

 

Any help is much appreciated.