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Typefaces / fonts are not consistent

Occasional Contributor

Typefaces / fonts are not consistent

The typefaces shown on the recipients screens are frequntly different than what we selected when writing the email.  We select the text, format correctly and boom, what they get is different.  Sometimes the recipient will see two different typefaces in the same paragraph of text.  Any assistance is appreciated.


Re: Typefaces / fonts are not consistent

Hello @JostL 


When attempting to replicate this error we found that the fonts were appearing the same as were shown in the editor.

In order to assist we will need to gather a little more information.

Are you seeing that this issue is happening with all email campaigns or just specific ones?

Is there one main email client that seems to have this issue? (ex., Are you mainly seeing the change with individuals that have Outlook for their emails?)

Are we only using the universal fonts when editing the campaign?

Adelina R
Community & Social Media Support

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