URL being masked and affecting Click Through Ratio

[FredG21]

I noticed that any URL that I place in my newsletter is being replaced by a very long and obscure combination of letters and numbers that to some people, might look unsafe to click on. I feel that this is affecting my click through rate immensely. I'm getting wonderful open rates but when my subscribers see that weird URL when they hover over the Call to action button, they are being deterred from clicking. Please see the screenshot I have attached. Notice at the bottom of the browser you can see the weird combination I am referring to. Can anything be done to fix this or at least make it less suspicious looking?

[Curtis_P]

Hello @FredG21,

Thank you for bringing this to our attention! We understand that you want your emails to display as professional as possible; however, this is a standard tracking link to be sure that we capture all click reporting for your links. We do not currently have a way to change this function but we can submit your feedback on this so that we can make our product the best that we can for our customers.

As always we will be here to help if you have any further questions or concerns!

[FredG21]

Thank you sir for your response. I just attempted to sign into my Constant Contact account and it is giving me this error message: 

Call Customer Support

We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time.

I was also receiving this same message yesterday around this time and around 8 am, it ended up letting me in without having to call. I'm trying to call but you guys don't open until 8am. Will it automatically fix itself like it did yesterday? What is the exact reason that this is transpiring?

[FredG21]

Please disregard my question. It allowed me log in at 7 am on the dot again. Does Constant Contact temporarily suspend accounts before 7AM?

[Samantha_O · Accepted solution]

Hello @FredG21, 

I am happy to hear that this resolved itself. If you do run into this message again, you can call into our Review team, they would be the best to assist you. Here's how to get in touch with them, they open at 8am on weekdays. . 

[DWisch-IM]

Hi... I am running into this same issue now (more than 2 years after this solution reply was created).  It's a huge concern as Innovation Minds recipients are companies that have strong security educations programs alerting the workforce to be wary and not click on obscure URLs.

Because it is impacting our click-through rates we are concerned that CC may not be the right tool for our organization. Click-throughs are absolutely critical.

Have there been any fixes to this concern since?

Debbie Wisch

Head of Business Development & Customer Success

Innovation Minds