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Unable to Create New Campaign or Copy Old One

EricF77
Occasional Participant
‎07-20-2021 10:56 PM
‎07-20-2021 10:56 PM

We have been unable to do this for several days now. Past campaigns can't be "clicked-on" to copy or even view the details.

 

And new campaigns can't be created either. I get this message . . .

EricF77_0-1626836189056.png

 

0 Votes
1 REPLY 1
William_A
Moderator
Moderator
‎07-21-2021 10:30 AM
‎07-21-2021 10:30 AM

Hello @EricF77 ,

For further troubleshooting, could you please answer the following questions:

  • What browser are you using?
  • Does trying another browser or Incognito/Private Mode allow you through?
  • Are you using a home or work network? Does switching to a different network alleviate the issue?
  • Does this same error occur when trying to Create from the home screen (click the logo in the top-left corner)?
  • Does performing any other basic connectivity troubleshooting, such as cache clearing or extension disabling, alleviate the issue?

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William A
Community & Social Media Support
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