Unable to Import Email Address of Contact

[user484117]

I tried importing my contact list as an xlxs file. However, CC does not read dhayanadhan.sundaram@dailyhunt.in as an email address (although this is a valid working one). What can I do to avoid such issues?

[Antonas_S]

Hello and thank you for reaching out to The Community! We are sorry to hear you’ve been having trouble uploading this contact from a file. You should not have an issue adding that contact. Does our system give you an error message when to upload your file? Also, have you attempted to add this contact by itself not part of your file?  

[user484117]

Hi, When I try uploading a contact list in an xlsx file, I'm able to match all fields except the email address. It says something on the lines of "the email address is not listed in the correct format". However, if I try matching it to a text field or company name, etc it accepts this. But I'm unable to save the contact anyway, as an email address is mandatory. I tried this with multiple email ids and received the same error. When I try typing in a contact manually (instead of uploading a file), this works. What do you think is the bug here?

[Frankie_P]

Hi @user484117 

Was any of this information copied and pasted into your file from an outside source? Have you tried saving your contact list as a CSV and uploading this file instead? Based on the details you have shared, it sounds like there may be problematic formatting in the file itself. If you email us this file of contacts to social_support(at)constantcontact(dot)com we would be happy to troubleshoot this even further for you! We also have these tips to check that a contact list is in a compatible file type and is formatted correctly.