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Unable to Log In

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Member

Unable to Log In

I have a very important campaign that has to go out today and I"m unable to log in to my account. What is the timetable for this fix?

I can sign in to the app but don't see my campaign in the app - why would that be?

 

Thanks for any help.

1 ACCEPTED SOLUTION

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Administrator

Re: Unable to Log In

Hi all. We did have a reported system issue on Sunday, August 30th that caused some customers to not be able to log into their accounts or work successfully in them. The issue has since been resolved.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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7 REPLIES 7
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Occasional Contributor

YOUR SYSTEM IS IN ERROR AGAIN

YOUR SYSTEM IS IN ERROR AGAIN. Email did not go out even though it said it was scheduled...it is asking for an email to be verified when all emails have already been verified...and the subject line of a test email is wrong...**bleep**!!!!!

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Visitor

Re: Unable to Log In

I can't login either. After several attempts, I was able to login, but now I can't see my campaigns and I need to get out something ASAP. Is there any word on what is happening?

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Member

Re: Unable to Log In

My account just allowed me to Log In and loaded my campaigns. Hope it is working for you now as well!

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Employee

Re: Unable to Log In

Hello @LoriAnnW7 and @RichardS995,

 

Thank you for reaching out to the Community! Some customers are unable to create an account or login to existing accounts. We are aware of this issue and working to resolve it as quickly as possible. Thank you for your patience. For more information, please visit our status page for live updates on our website


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

Can't see campaigns - the site appears to be down

Hey CC - what is going on? Can't get to the dashboard, can't see campaigns

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this page https://app.constantcontact.com/pages/social/reach#/

this page wont load , it says there was an error
Highlighted
Administrator

Re: Unable to Log In

Hi all. We did have a reported system issue on Sunday, August 30th that caused some customers to not be able to log into their accounts or work successfully in them. The issue has since been resolved.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

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