Unable to Reassign "Account Owner"

SOLVED
Go to solution
CynC7
Occasional Participant

The individual listed as "Account Owner" for our company's instance is no longer with the company, gone for about a year, and unreachable. I am an "Account Manager," the only other person registered for our company. Can I - how can I - delete the former employee and assign myself as Account Owner? 

1 ACCEPTED SOLUTION
William_A
Moderator

Hello @CynC7 ,

 

If you're unable to login using the owner credentials and MFA, you'll need to call our general support so they can setup an account ownership transfer case for the manager.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

1 REPLY 1
William_A
Moderator

Hello @CynC7 ,

 

If you're unable to login using the owner credentials and MFA, you'll need to call our general support so they can setup an account ownership transfer case for the manager.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar