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Unable to delete an account email.

user173361
Participant
‎07-26-2022 04:53 PM
‎07-26-2022 04:53 PM
It does not allow me to delete an account email address. When I hover over the 3 dots nothing appears to give me the option to delete. Firefox 102.0.1
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William_A
Administrator
Administrator
‎07-27-2022 10:49 AM
‎07-27-2022 10:49 AM

Hello @user173361 ,

 

If the email is currently being used as your From / Reply-To address, or is being used as the main account contact or billing email, then it won't be able to be removed. You'll need to replace those with a different verified address. If you're still unable to delete the old address after making those changes, we'd advise calling our general support so they can confirm security permissions live, and administratively remove the email from your account.


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William A
Community & Social Media Support
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