Unable to delete rejected email address

DianeL210
Participant

Cannot find this contact on my contact list, however our email is rejected every time we mail our customers. Please help me delete this email: 

1 REPLY 1
William_A
Moderator

Hello @DianeL210 ,

 

When I looked in your account the email address you mentioned was nowhere within, and only one other contact even had that domain. the email address didn't appear in any of your latest emails' send reports either. That email is also not associated with your account as a verified user or login, so I'm not entirely sure what you're needing deleted since it already doesn't exist within your account in any capacity.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar