Unable to insert Picture, videos etc.

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New Member

Unable to insert Picture, videos etc.

I'm trying to insert an image from my Desktop onto the newsletter but the pop-up for file selection just would not appear. I'm accessing the page via Google Chrome.
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Moderator

Re: Unable to insert Picture, videos etc.

Hi @EmmaC757

I am sorry to hear this was happening. Can you help with some details?

 

- Do you have popups blocked? The window should be an overlay but I would like to do some testing.

- Have you been able to get the window to open in any other browser?

- Are you inserting from within your email block or from the Library tab of the account?

 

Thanks!

Hannah M.
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